Returns & Refunds Policy

Thank you for shopping at Kirystore!

1. Returns

We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns

To be eligible for a return, please make sure that:

  • The item was purchased in the last 30 days.
  • You have the receipt or proof of purchase.
  • The item is in its original packaging.
  • The item isn’t used or damaged.

3. Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

4. Returns Process

To initiate a return, please contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address provided by our customer service.

5. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your Paypal account. You will receive the credit within a certain amount of days.

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. There is no additional restocking fee required.

7. Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].

8. Changes to This Policy

We reserve the right to modify this returns and refunds policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

By making a purchase on our website, you acknowledge and agree to this returns and refunds policy.

8. Contact Information

Questions about the Returns and Refunds policy should be sent to us at [email protected].
Our contact information is posted below:

Operating Hours: 8 AM to 6 PM, Monday to Friday / Sat: 8:00 AM – 11:30 AM.
Phone: + 1 531-710-7091.
Email: [email protected].
Address: 23061 Fall River Rd, Moreno Valley, CA 92557, USA.